Text message alerts are improving logistics management within the supply chain says UK firm.

“Texting offers the logistics industry three key advantages. It improves overall business efficiency and it has the ability to notify parties on the move of changes to schedules. Texting reduces call volumes, cutting the costs associated with contacting drivers or customers telephonically when freight schedules change,” said Dr Pieter Streicher, managing director at BulkSMS.com, a global mobile messaging company with offices in the United Kingdom.

Texting, as a communication channel, allows for the sending of information to one or more people at short notice thereby meeting the key business requirements of timeously communicating delivery schedules to drivers and ensuring that customers are kept informed on their order status.